Frequently Asked Questions (FAQ)
Wooden Dog House with Air Conditioning
Q1: What features are included in the Wooden dog house with air conditioning?
A1: Our luxury dog houses include air conditioning to maintain a comfortable temperature, insulated walls, and ventilation systems. Each house also has a spacious interior, easy-to-clean surfaces, and an outdoor run area.
Q2: How does the air conditioning system work in the dog houses?
A2: The air conditioning system is specifically designed for pet accommodations, providing consistent cooling and maintaining an optimal temperature regardless of external weather conditions. The system is quiet, energy-efficient, and regularly maintained to ensure top performance.
Q3: Are the luxury dog houses suitable for all breeds and sizes?
A3: Yes, our luxury dog houses are available in various sizes to accommodate different breeds and sizes of dogs. We can also customize the dog house to meet specific needs and preferences.
Q4: How do I clean and maintain the luxury dog house?
A4: The dog house is designed with easy-to-clean materials. Regular cleaning can be done with pet-safe disinfectants and water only on specially on the flooring area. The air conditioning unit should be serviced periodically to ensure efficient operation. We highly Recommend Dry Cleaning using wet cloth and sweepers to clean the Dog House to avoid moisture that may damage the unit please do not splash it with water.
Q5: Can the luxury dog house be used outdoors?
A5: Yes, our luxury dog houses are designed for both indoor and outdoor use. They are UAE weather-resistant and provide a comfortable environment for your pet especially during hot summer days.
Q6: How do I install the luxury dog house?
A6: All of our Dog House is Installed by Our Team to ensure safety and proper installing. We don’t have a DIY product as most of our product are heavy weight.
Q7: Is the air conditioning unit safe for pets?
A7: Absolutely. The air conditioning units used in our dog houses are safe for pets and designed to provide a comfortable and healthy environment. They are free from harmful chemicals and operate quietly to avoid disturbing your pet.
Q8: Can the dog house be customized?
A8: Yes, we offer customization options for all our dog houses. You can choose different sizes, colors, and additional features like heating, lighting, and extra insulation.
Q9: What is the warranty on the luxury dog house and air conditioning unit?
A9: Our luxury dog houses come with a one-year warranty covering chipping off on painting. Since this is a pet product wear and tear in inevitable especially for dogs who are on teething stage, thus warranty isn’t covered for any damage made by dog or its owners. The air conditioning units have a separate warranty, typically covering parts and labor for one year except for gas filling which will be at additional costing under maintenance.
Q10: How do I purchase a luxury dog house with air conditioning?
A10: You can purchase directly from our website www.doghouse.ae or visit our warehouse. For custom orders, please contact us to discuss your specific requirements.
Q11: What is your return, exchange, and refund policy?
A11: Please refer to our Terms and Conditions page for more info.
Q12: What is your policy on calamities and disasters?
A12: Our warranty and return policies do not cover damages caused by natural disasters, calamities, or other force majeure events. This includes, but is not limited to, floods, earthquakes, hurricanes, fires, and any other natural or man-made disasters. We recommend securing appropriate insurance to protect against these risks.
Q13: How should I clean the luxury dog house?
A13: The luxury dog house should be cleaned using a dry cleaning method. Use pet-safe disinfectants and wipes for regular cleaning. Avoid showering or hosing down the dog house with water, as excessive moisture can damage the materials and air conditioning unit.
Dog Crates
Q1: What types of dog crates do you offer?
A1: We offer a range of dog crates, including standard wire crates, soft-sided crates, heavy-duty crates, and luxury crates with additional features like bedding and ventilation systems.
Q2: How do I choose the right size crate for my dog?
A2: The crate should be large enough for your dog to stand up, turn around, and lie down comfortably. Measure your dog’s height and length and refer to our size guide to select the appropriate crate.
Q3: Are the dog crates collapsible for easy storage?
A3: No, all of our dog crates are fixed designed not collapsible or portable, since the purpose of its usage it multiple to use a decorative shelving and display surface. You can Treat all our Dog Crate as one of the living room furniture. Given its cozy design and our wide range of dog crate products will be a great addition to your living room space.
Q4: How do I clean the dog crate?
A4: Our dog crates are made from various wooden materials which are Hard Wood and Medium Density fiber which require soft and dry cleaning at all times. The use of excessive liquid may damage the paint finishing for our hard wood product and may damage the structural of the MDF. Our Dog Crate is encouraged to be used for Potty Trained Dogs.
Q5: Can the crates be used for travel?
A5: Yes, we offer travel-friendly crates that comply with airline regulations for pet transportation. These crates are designed to be safe and comfortable for your pet during travel.
Q6: Are the crates secure for dogs who like to escape?
A6: We offer heavy-duty crates with reinforced construction and secure locking mechanisms to prevent escapes. These are ideal for dogs who are known to be escape artists.
Q7: What additional features are available for dog crates?
A7: Additional features for our dog crates include removable trays for easy cleaning, built-in fans for ventilation, padded bedding for extra comfort, and covers for privacy and security. Which comes at additional costing
Q8: How do I acclimate my dog to a new crate?
A8: Introduce the crate gradually, making it a positive experience. Use treats, toys, and comfortable bedding to encourage your dog to enter the crate. Start with short periods and gradually increase the time your dog spends in the crate.
Q9: What is the warranty on your dog crates?
A9: Our dog crates come with a one-year warranty for cover painting only. Specific terms and conditions may vary by product.
Q10: How do I purchase a dog crate?
A10: You can purchase dog crates directly from our website or visit our warehouse to see the options in person. We also offer online support to help you choose the best crate for your pet’s needs. However, since most of our product comes under customization it will take 75-7 working days for each product to be built.
Q11: What is your return, exchange, and refund policy?
A11: For brief information please refer to our terms and Conditions.
Q12: What is your policy on calamities and disasters?
A12: Our warranty and return policies do not cover damages caused by natural disasters, calamities, or other force majeure events. This includes, but is not limited to, floods, earthquakes, hurricanes, fires, and any other natural or man-made disasters. We recommend securing appropriate insurance to protect against these risks.
Q13: How should I clean the dog crate? A13: For wire and plastic crates, use a pet-safe cleaner and wet cloth, avoiding excessive moisture that could cause rust or damage. For soft-sided crates. Avoid submerging the crate in water or using high-pressure hoses, as this can damage the materials and reduce the crate’s lifespan.